We invite all Regular Uniformed Services Members and Associate Members of AFPMBAI to take part in our Customer Satisfaction Survey Program, happening nationwide from November 17, 2025 to January 31, 2026. Your feedback helps us improve our services and create a better, more responsive AFPMBAI experience for all members.
Complete the survey through the official web link (CLICK HERE) or QR code (BELOW) and get a chance to win exciting prizes, including Bluetooth headphones/earbuds, portable Bluetooth speakers, and large-capacity power banks. Help us serve you better—your participation makes a difference!
CUSTOMER SATISFACTION SURVEY PROGRAM
Promotion Mechanics
I. GEOGRAPHICAL SCOPE AND DURATION
This NATIONWIDE survey will run from NOVEMBER 17, 2025 TO JANUARY 31, 2026.
II. MECHANICS
This program is open to ALL REGULAR UNIFORMED SERVICES MEMBERS and ASSOCIATE MEMBERS of the AFPMBAI, as defined in attached Definition of Terms (Attachment A).
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- AFPMBAI members will be invited to participate in the Customer Satisfaction Survey through a web link and/or QR code.
- To qualify for the raffle, the respondent must have transaction with AFPMBAI (by answering “Yes” to the question “Have you ever transacted with AFPMBAI?”) and completed the Customer Satisfaction Survey.
- Members may answer the survey multiple times. However, only one valid raffle entry per member will be considered. Duplicate entries will be automatically disregarded.
- There will be 75 winners from each region (NCR, NOLA, SOLA, VIS, MIN), with a total of 225 winners over the course of the promotion.
| Prizes | Winners per RSSC | Total Winners |
|---|---|---|
| Wireless Bluetooth Headphones / Earbuds | 15 | 75 |
| Portable Wireless Bluetooth Speaker | 15 | 75 |
| Large Capacity Power Bank | 15 | 75 |
| TOTAL |
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- Winners will be announced via live broadcast on the official AFPMBAI Facebook page (or other suitable platform) immediately after the raffle draw. Winners may also be posted on the official website.
- By participating in this promo, all winners and participants grant AFPMBAI permission to use and disclose personal information and photographs in connection with the promotion for marketing purposes and waive any claims to royalty, right, or remuneration for such use on TV, radio, website, or official social media pages.
III. DRAWING OF WINNERS
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- Each audited verified entry will be assigned a corresponding raffle entry for the raffle draw.
- The winners will be drawn by region in the following order: NCR, NOLA, SOLA, VIS, MIN. A member’s name can only be drawn once.
- The raffle draw will be conducted live on February 27, 2026 (Friday) via AFPMBAI official Facebook page (or other suitable platform).
IV. ANNOUNCEMENT OF WINNERS
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- The list of winners will undergo an audit by the Internal Audit Office to verify accuracy and compliance with the raffle mechanics before the official announcement.
- Winners will be officially announced live during the raffle draw on AFPMBAI Facebook page (or other suitable platform), and will also be notified via SMS, e-mail, or call by the Marketing Division.
V. AWARDING OF WINNERS
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- Prizes must be claimed within thirty (30) calendar days from receipt of notification from AFPMBAI. Otherwise, the prizes shall be forfeited and retained by AFPMBAI.
- Winners may claim their prizes at:
| Region | Office | Address | Contact Numbers |
|---|---|---|---|
| NCR | AFPMBAI Head Office / NCR Sales and Service Center | Col Bonny Serrano Road corner EDSA, Quezon City |
0915 791 5994 / 0960 268 4462 / 0956 201 0544 0966 847 2618 / 0942 240 6140 / 0960 268 4624 |
| Northern Luzon | AFPMBAI Northern Luzon Regional Sales and Service Center | 2nd Floor, Liwag Building, Burgos Avenue, Cabanatuan City, Nueva Ecija | 0939 506 7438 / 0961 756 9131 / (044) 464 3908 |
| Southern Luzon | AFPMBAI Southern Luzon Regional Sales and Service Center | Sol’s Subdivision, Barangay 37, Bitano, Legazpi City | 0995 531 0243 / (052) 732 7980 |
| Visayas | AFPMBAI Visayas Regional Sales and Service Center | Visayas Command, Armed Forces of the Philippines, Camp Lapu-Lapu, Apas, Cebu City | 0927 144 1378 / (032) 384 5171 |
| Mindanao | AFPMBAI Mindanao Regional Sales & Service Center | 2nd Floor, AFPMBAI Building, Maya Street, Ecoland, Davao City | 0936 195 8075 / (082) 297 5482 |
VI. CLAIMING OF PRIZES
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- Upon notification of winning, verified winners will be required to visit the nearest RSSC office. Winners may claim their prizes at their preferred nearest AFPMBAI branches or extension offices, in coordination with their respective RSSC office.
- To claim their prizes, winners must sign an Acknowledgement Receipt form and bring their National ID (PhilSys ID) or any two of the following government IDs:
| Primary Valid IDs | ||
|---|---|---|
| Philippine Passport | Driver’s License | PhilHealth ID |
| Voter’s ID | Postal ID | TIN Card |
| Additional IDs acceptable (for Associate Members only) | ||
| UMID Card | GSIS Card | ||
- In the event that the winner is unable to claim the prize, an authorized representative can claim on behalf of the member but shall be required to present the following:
i. National ID or two valid government IDs of the winner/member
ii. Original copy of the winner’s authorization letter
iii. Two valid government IDs of the authorized representative
VII. DISQUALIFIED PARTICIPANTS
AFPMBAI’s employees, suppliers, contractors, vendors, agencies and consultants, including their relatives up to second degree of consanguinity or affinity are disqualified from joining the promotion.
ATTACHMENT A – DEFINITION OF TERMS
a. Regular Members
The following are considered regular members provided that they have an in-force basic membership insurance:
- Military personnel in active service of the Armed Forces of the Philippines (AFP)
- Those in active service of the following:
- Philippine National Police (PNP)
- Bureau of Fire Protection (BFP)
- Bureau of Jail Management and Penology (BJMP)
- Philippine Coast Guard (PCG)
- Bureau of Corrections (BuCor)
- Retired and honorably separated or discharged AFP, PNP, BFP, BJMP, PCG and BuCor personnel
b. Associate Members
The following are considered associate members provided that they have an in-force basic membership insurance:
- Members of the Reserve Officer Training Corps (ROTC)
- Reservists of the AFP
- Members of the Citizen Armed Forces Geographical Unit Active Auxiliary (CAFGUAA), Coast Guard Auxiliary, Special Civilian Armed Auxiliary (SCAA), Volunteer Fire Brigade, Bureau of Corrections, and other uniformed service units
- Civilian employees of AFPMBAI, other AFP financial institutions, non-uniformed personnel of the PNP, and other organizations and agencies connected with the uniformed services and major services bureaus
- Duly licensed private security guards and regular employees of security agencies
- Cadets and graduates of:
- Philippine Merchant Marine Academy (PMMA)
- Philippine National Police Academy (PNPA)
- Maritime Academy of Asia and the Pacific (MAAP)
- Other persons performing activities related to military, police, public safety, security, and defense service such as CAFGUAA, Special CAFGUAA, Coast Guard Auxiliaries, as the AFPMBAI Board of Trustees may approve
- Legitimate spouse, direct ascendants, and direct descendants of members, i.e.:
- Parents
- Legitimate, legitimated, and/or legally adopted children



